If you have been issued a gift card or online credit, you can redeem it online during checkout. Please enter the code associated with the gift card/credit in the promo code field to apply.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><p><span style="font-family:&quot;Gilmer Light&quot;;font-size:16px;">If you have been issued a gift card or online credit, you can redeem it online during checkout. Please enter the code associated with the gift card/credit in the promo code field to apply.&#xA0;</span></p></div>

How Do I Redeem A Gift Card Online?

No, online gift cards are limited to online purchases and cannot be redeemed in-salon.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><p><span style="font-family:&quot;Gilmer Light&quot;;font-size:16px;">No, online gift cards are limited to online purchases and cannot be redeemed in-salon.&#xA0;</span></p></div>

Can I Redeem An Online Gift Card In-Salon?

All gift cards purchased in-salon are limited to redemption in-salon and are not applicable towards online purchases.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><p><span style="font-family:&quot;Gilmer Light&quot;;font-size:16px;">All gift cards purchased in-salon are limited to redemption in-salon and are not applicable towards online purchases.&#xA0;</span></p></div>

Can I Redeem An In-Salon Gift Card Online?

No, gift cards purchased online do not expire.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><p><span style="font-family:&quot;Gilmer Light&quot;;font-size:16px;">No, gift cards purchased online do not expire.&#xA0;</span></p></div>

Does My Gift Card Expire?

If you wish to check the remaining balance of your online gift card, please contact our customer service team and they will be able to check this for you. Please include your full name, email address and gift card number in your initial inquiry.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><p><span style="font-family:&quot;Gilmer Light&quot;;font-size:16px;">If you wish to check the remaining balance of your online gift card, please contact our customer service team and they will be able to check this for you. Please include your full name, email address and gift card number in your initial inquiry.&#xA0;</span></p></div>

How Do I Check My Gift Card Balance?

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COBIA FAQ

Not sure how to spend your COBIA Beauty gift card or check your balance? We answer all of your gift card related questions so you can simply shop!

Gift Cards

How Do I Track My Order?

Why Haven't I Received Any Shipping Confirmation?

How Do I Know When My Order Will Arrive?

My Tracking Says Delivered But I Can't Find The Package?

How Much Does Shipping Cost?

Which Carriers Do You Ship With?

Why Is My Order Taking Longer Than Expected?

Shipping + Delivery

I Want To Return Something + It's Been < 30 Days

I Want To Return Something + It's Been > 30 Days

I Want To Return Something + It's Been > 60 Days

Exchanges

Returns

I Accidentally Entered The Wrong Address - What Do I Do?

How Do I Modify Or Cancel An Order?

I Forgot My Promo Code, Can I Still Use It?

Order Status + Modifications

How Do I Reset My Password?

How Do I Change My Password Or Personal Details?

Can I View Past Purchases On My Account?

Account Registration, Sign-In + Password

One Of My Products Arrived Damaged - What Do I Do Now?

My Order Arrived But There Is An Error - What Do I Do?

Order Issues/Damages

Why Do My Points Say "Pending"?

What Happens To My Points If My Order Is Cancelled/Refunded?

Do Loyalty Points Expire?

Loyalty

Promotion Policies

BOGO 50% OFF

Promotions

I Signed Up For Newsletters But Do Not Get Anything - Why?

I Placed An Order But Have Not Received Any Confirmation Email?

I No Longer Want To Receive Emails, How Do I Unsubscribe?

Communication + Newsletters

Can I Add A Custom Note To An Order?

Do I Need An Appointment Or Are Walk-in's Welcome?

How Should I Prepare For My Appointment?

How Early Should I Arrive For My Appointment?

What Is Your Cancellation Policy?

What Happens If Im Running Late For My Appointment?

How Can I Cancel Or Modify My Appointement?

Can I Modify My Service Once Im At My Appointment?

Do You Take Group Or Event Bookings?

Appointments + Booking

Health + Safety Regulations In Salon

Do I Need To Wear A Mask?

How Do We Sanitize Common Areas?

Can I Bring My Own Tools To My Service?

Salon Health & Safety

What Services Do You Offer At Your Salons?

What Is The Minimum Age To Receive A service?

What Products Will Be Used During My Service?

What Happens If I Am Not Happy With My Service?

Salon Service Common Questions

What Is The In-salon Refund Policy?

Do You Price Match In-Salon?

In-Salon Purchases + Refunds