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Loyalty

Questions about the COBIA Loyalty program? We have the answers - read them here.

Why Do My Points Say "Pending"?

Loyalty points are in a “pending” state for 30-days post-purchase. This ensures that any returns or order adjustments are accounted for. Once the status changes to “approved”, points can be redeemed online.

What Happens To My Points If My Order Is Cancelled/Refunded?

Loyalty points will automatically be removed from your account if you cancel your order or initiate a return for a refund.

Do Loyalty Points Expire?

Loyalty points will only expire 12-months after zero account activity.